My brother and sister-in-law were visiting from LA and opted to stay at the new luxury hotel that opened across the street from my parents in Long Beach, NY. The beach front hotel has been open about a year but has yet to open many of the ammenities it promised including a pool and spa but it was easier for them to stay there than my parents’ place which is a little on the small side.
The cost of the rooms at the Allegria Hotel started at around $675 per night which is expensive even at the Four Seasons but the hotel promised an excellent stay and boasted that guests visited from The Hamptons and NYC so my family amped itself up for a nice stay.
The first room had broken hot water. The second room had broken AC. Calls for Ice Coffee to room service returned luke warm hot coffee 45 minutes later. Calls for towels went unanswered. On a trip to the beach my brother asked for a menu from the kitchen only to be asked for it right back as it was their only copy of the menu.
On the bright side, the hotel did comp two nights of the stay so it was not exactly a customer service fail, but be aware that a stay here is not exactly relaxing.
