So I’m organizing a wine tour in the finger lakes for a group of 12 of my friends from grad school. I decided to use this company called S&S Limousines because people at school had used them before with no issues. In the days leading up to the wine tour I made reservations at 6 or 7 wineries all spaced out to give us time to hang out, taste wine and travel between.
On the day of the wine tour first our driver was 20 minutes late, already throwing off the whole schedule. Then he proceeds to get lost, which is pretty difficult to do because there is only 1 road connecting my school and Seneca Lake and all you have to do is stay on that road for half an hour. Still he somehow managed to get lost. Meanwhile I’m on the bus calling all of the wineries asking if we can move our reservations or if we have to cancel.
Finally we arrive at the first one 30 minutes late. We get off to the second winery (again late) and the bus breaks down! (I suppose these things always happen in 3′s right?). So we’re waiting for the bus to get a jump and at this point I’m calling to complain to the company. Since it was a weekend no manager was present. Finally we’ve used half of our time with the limo to wait for him to get a jump and we make it to 2 more wineries before having to turn back.
When I called Monday to complain and demand some sort of compensation they had the gaul to come back at me saying that while we paid in full for our time with the limo we didn’t leave the driver a tip. I didn’t realize tips were a mandatory fee these days, I thought people got those when they knew where they were going and showed up on time.
