I booked my honeymoon through Continental Vacations a few weeks ago. Before I booked I did my due diligence and confirmed that I can upgrade the flight using miles. The woman on the phone even confirmed how many miles it would take and explained how I could transfer miles from my Dad to get the rest of what I needed.So last week I tried calling Continental Vacations to do the upgrade and for the most part got:
“We can’t do that – you have to call Continental OnePass.”
OK – so I call Continental OnePass.
“We can’t do that – this is a bulk ticket, you have to talk to Continental Vactions.”
“Aren’t you guys the same company?”
“Not really, We have the same name, but there is no affiliation.”
What the F-!
“Apparently this is a known issue though, so I can take your name and contact information and someone from OnePass will get back to you”
“Ok”
That was Monday….waiting….waiting…..Thursday, I call back and re-explain everything that happened..
“Ok – let me get your name and contact information and someone will contact you.”
“Can I get a number to call in case I don’t hear from anyone again?”
“We dont’ have direct lines.”
“So what do I do when I dont’ hear from anyone again.”
“You can call back this number”
“And what will happen then”
“We’ll re-send the information”
It’s Wednesday – a week and a half later. Oh yeah, and the upgrades on the return flight are all booked.
FAIL!
